Return & Exchange Policy

 Since every item is custom-made, We DO NOT ACCEPT RETURNS or provide refunds unless the item you received does not match the description on the website.  

Because of equipment and software's technical characteristics and resolution, we cannot be responsible for Color Variations when matching the product to the image. If the product does not match the written color description (e.g., white vs. brown), it will be considered "Not as Described" and is eligible for return if reported within seven (7) days of receipt. 

If an item was purchased as a gift, the gift may be exchanged for an item of equal or greater value within 30 days of purchase if accompanied by an invoice or gift receipt. The difference must be paid at the time of the exchange. Online orders are eligible for a pre-paid return shipping label through your online account, or please contact us.

Suppose one or more products are different from the ones ordered or are damaged. In that case, the customer must promptly inform Vegas Kölner within seven (7) days of delivery by contacting Customer Care at angela@vegaskolner.com, except if such defects are described in the delivery document as provided. In such instance:

The customer's remedies are limited to (i) returning the product and requesting a replacement Product, (ii) accepting the defective product, or (iii) if a replacement Product is not available, returning the Order in whole or in part. 

If the customer elects to return the Product, Customer Care will provide the customer with a USPS Lable. The customer will not be charged the shipping costs for any replacement Products, provided they use Vegas Kölner's preferred shipper, USPS.

In the case of returns, the customer must carefully follow the return procedures established by Vegas Kölner. Vegas Kölner advises Customers to contact Customer Care for guidance and to ship any returns via USPS. While USPS is recommended, the customer is free to choose any other courier service at the customer's expense.

Items cannot be returned other than receiving an item that was not as described. In some cases, returns will be accepted on a case-by-case basis, and requests have to be sent to angela@vegaskolner.com.

In connection with returning Products, if a return is approved for reasons other than not receiving the correct product, the customer is responsible for return shipping and must include tracking.

The customer acknowledges that:

 The customer is responsible for and assumes all risks relating to shipment, including delays;

Customers are advised to utilize USPS for returning Products. However, the customer may elect to choose to use any courier service at the customer's expense.

In addition to the above, to be a valid and effective return, the following conditions must be met:

Products must be returned in original condition and in the original packaging, and if applicable, all tags must still be attached to any returned Product.

All returns are subject to Vegas Kölner's verification that returned products are still in original condition.

As long as a return is made under all the above conditions, Vegas Kölner will refund the customer with the sum already paid by credit card or to PayPal account as soon as possible, and in any event, within thirty (30) days starting from the time that Vegas Kölner receives and inspects the customer's returned Products. Any original shipping charges incurred at the time of purchase are non-refundable. The sums shall be deemed refunded when actually credited in the original form of payment not later than the above-mentioned deadline.

Vegas Kölner will only accept in the manner described above returns or replacement or refund requests solely for Products that were purchased from the website. Incomplete, damaged, worn, soiled, or altered items will not be accepted and, therefore, will be sent back to the customer.